About us

Mission Statement

 

We at Rhinespecial are committed to providing exceptional service and quality products to you our

customers at an affordable price. Here at Rhinespecial the customer comes first, we are

constantly striving for new and innovative ways to better serve you to enhance your experience

with our company.

 

                Return

Part of our commitment is to assure you do not receive any product(s) that may be used or

damaged in any way. To insure this our return policy is as follows:

 

1.) If you are returning a product that you are not satisfied with you must have all tags and the

original packaging that was sent to you. If you do not have these items then there will be a

restocking fee between 20-40% (see details)

 

2.) You have two weeks upon the confirmation of delivery (meaning we can verify you have

received your product) to contact our customer service department at 1-(908)-524-1693 or

sales@Rhinespecial.com to request a return Authorization number.

 

 

3.) Once you have contacted customer service and have received you RMA number you will be

responsible for the shipping cost of the returned product(s) (see exceptions)

 

4.) If you are exchanging a product that you are not satisfied with (note code 1 still applies )

You will be responsible for the shipping costs both ways unless we are at fault for shipping

a wrong or defective item.

 

5.) Returning a defective product, if you have received a defective product(s) you must notify our

customer service department immediately. Once having contacted us we will have you ship back

the product at our expense. Once the product arrives at our facility we will launch our

investigation. Your claim may take up to 2 to 3 days, if found that the product is defective you will

be reimbursed the total amount back via your payment method. (see exceptions)

 

6.) If you are returning a product and it is an international order you have twenty calendar to contact our customer service department to request a RMA number.

 

7.) If you have received any wrong product(s) we are happy to introduce our Immediate

Correction Policy. This policy is to better serve you the customer, in the event that we have sent

you a wrong item(s) we will ship out the correct item(s) with in 1-2 business days and a return

label. Please note that if you do not ship the incorrect items within 7 business days you will be

charged the full amount of all product(s). (see exceptions)

 

 

                Exception

1.) Currently, free ground shipping only applies to continental United States (48 Contiguous States).

 

2.) If return item(s) are damaged or not in new condition we will either refuse the item(s)

or send item(s) back to you.

 

 

- All sale and promotional items are eligible for exchange only.

 

- All clearance items are non-returnable. All sales of clearance items are final.

 

- If customer refuses package(s) we will credit the total amount less shipping cost and may

Charge 20% for restocking fee.

 

 

 

Restocking Fee *

When your return items are not in original condition following restocking charge will apply.

20% - Missing parts (i.e. item tag, inside packaging, etc.)

30% - Damage item (i.e. item in wrong shape or form, item shipped out in small box, etc.)

40% - Smell (perfume or sweat smell). Missing package (missing paper container, plastic bag, etc)

 

                Filling Your Order

- To fill your order, it may ship in multiple shipments. Your order will ship either via USPS, or UPS

depending on your location.

 

- By placing phone order via telephone you are agreeing to all terms and conditions of our company

policies.

 

Order Cancellation

-You can cancel an item, or an order anytime before you order has shipped out, however, to cancel an order or item, for security purpose, we require you to contact us at (908)524-1693 or sales@rhinespecial.com and confirm cancellation with our Customer Representative.

 

                Privacy

Protecting your privacy is always our top priority. Rhinespecial is committed to safeguarding your privacy during and after your orders are processed.

Rhinespecial will not disclose or pass on individual information to any outside organizations without customer's request or consent. This policy will protect your name, gender, date of birth, e-mail address, mailing address, shipping address, phone number(s), credit card information and et cetera.

Only Rhinespecial may use your contact information to send important messages, or marketing or promotional items and literatures. If you do not wish to receive any marketing or promotional items and literatures, please notify Hair Sisters Customer Care.